Shipping policy

Holiday Closure Period:
Shriro Pty Ltd will be closed between 22/12/23 and 04/01/24. Orders placed during this period will be processed from 05/01/24. 

 

Christmas Shipping cut offs:
Please allow additional shipping time for orders during the Christmas period. To ensure orders are received before Christmas please consider the following Christmas cut off dates.

Standard Shipping: 13th December
Express Shipping: 18th December

 

Shriro Holdings Ltd shipping options are as follows:
 

Australia

Shipping Type Shipping Time Orders $50+ Orders Under $50
Standard Shipping  2 - 8 Business Days Free $7.00
Express Shipping 1 - 4 Business Days $7.00  $7.00 


Rest Of The World
We do NOT ship outside of Australia.

 

Order Cut Offs

  1. We will endeavour to process all orders placed before 12pm on working days. 
  2. All orders placed after 12pm each working day will be processed the following working day.
  3. All orders placed on weekends will be processed on Monday.
  4. All orders placed on public holidays will be processed on the next immediate working day.
  5. Orders placed during special offers and / or promotional periods can be expected to take 3 – 5 days longer to be processed however we will do our best to have them processed sooner.

 

Order Tracking & Delivery Time Frames

  1. Once your order has been dispatched from our warehouse you will receive a Shipping Confirmation email, which will include a unique tracking number for your order.Estimated shipping time will vary depending on courier loads. General standard delivery is between 3-5 business days, please allow extra for regional locations.
  2. Estimated shipping time will vary depending on courier loads. General standard delivery is between 3-5 business days, please allow extra for regional locations.

 

Delays & Issues with Delivery

  1. Please note that we are not responsible for Startrack’s delivery schedule, nor are we responsible for any items that are delayed/lost in transit.
  2. If there are delivery issues we will do what we can to help you get your order ASAP however Shriro Holdings Ltd are not responsible for the delivery once the order is dispatched from our warehouse.
  3. Should you experience delays or issues with your delivery, we recommend you get in touch with Startrack and quote your unique tracking number.
  4. It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

 

Missed or Return Deliveries

  1. All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded and the stock returned to our system. Customers may be charged the outstanding customs and freight fees.
  2. Missed or returned deliveries cannot be re-dispatched; you must place a new order.

 

Refused Deliveries

  1. If you refuse a shipment from Shriro Holdings Ltd you are responsible for the original shipping charges on the package and the cost of returning the package to Shriro Holdings Ltd.
  2. Upon receiving your refused delivery we will process a refund for your order, minus the aforementioned shipping charges

 

High Risk Orders

  1. Occasionally our system will flag an order as high risk. This can occur when a high risk connection (web proxy) is used to make the purchase.
  2. To reduce the risk of online credit card fraud Shriro Holdings Ltd may request additional information and identification from you to assist in confirming the legitimacy of the order.

If you have any further questions, feedback or concerns you can contact us:

Phone: 02 9415 5000


Placing an Order

  1. By placing an order on the website, you are offering to purchase a product subject to the terms and conditions. All orders are subject to availability and confirmation of the order price.
  2. Shriro Holdings Ltd retains the right to refuse any purchase request made by you, and reserves the right to close your Shriro Holdings Ltd account at its discretion. If your order is accepted we will inform you by email.
  3. By placing an order on the website you must:
  1. Be legally capable of entering into a legal contract
  2. Ensure that all the details you provide to us are accurate
  3. Ensure that you are the authorised user of the credit or debit card and that there are sufficient funds to cover the cost of the goods.

 

Sale Contract

You will receive an email confirmation once you have placed an order on the website. We encourage you to save the order confirmation for any future contact with us regarding the order.

 

Discounts/ Special Offers

Occasionally, we may provide special offers and / or discounts relating to certain items on the website. The conditions of use relating to any special offer offers and/or discounts are as follows:

  1. Special offers and/or discounts are only valid for the time frame specified at the time of issue.
  2. Special offers and/or discounts cannot be used in conjunction with any other special offer/discount.
  3. Special offers and/or discounts cannot be backdated or extended past the time frame specified at the time of issue.
  4. We reserve the right to withdraw special offers and/or discounts at any time, without warning.
  5. We reserve the right to dishonour expired or inactive special offers and / or discount codes.

 

Pricing & Payment

  1. Prices stated on the website apply to all orders made through the website. All prices are inclusive of GST where applicable. Delivery costs will be charged in addition. Any additional charges will be clearly displayed in the “Total Cost” section at checkout.
  2. Shriro Holdings Ltd has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the website.
  3. Shriro Holdings Ltd accepts all major payment methods including VISA, MasterCard, AMEX, SHOP Pay, Apple Pay, Google Pay, AfterPay and PayPal. If an issue with your service occurs it is best to contact your relevant provider. If further assistance is required, please feel free to contact Shriro Holdings Ltd
  4. If the incorrect information has been specified for an item you have purchased, Shriro Holdings Ltd Australia will notify you of this error and give you the option of reconfirming your order or cancelling your order. If we are unable to contact you within seven (7) working days, we will cancel the order. If your order is cancelled and you have already paid for the goods, you will receive a full refund.

 

Shipping & Delivery

  1. Shriro Holdings Ltd offer free shipping for Australian purchases
  2. We do not ship outside of Australia
  3. We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product/s you have purchased will not be dispatched until this check has been completed and payment has been accepted.
  4. Dispatch times may vary depending on the availability of the product.

 

Force Majeure

We are not responsible for delays or failures caused by circumstances that we have not control over, including postal delays or force majeure for which we will not be responsible. These delays or causes may include, but are not limited to, acts of nature, war, strikes or labour disputes, riot or crime.