Returns

RETURNS POLICY

Not satisfied with your CASIO purchase? We’ve made returns easier than ever. Send an email to casio-original@shriro.com.au in order to initiate the returns process, quoting your order number. 

General:

  • We are happy to accept returns on full price items that are in original condition within 14 days of you receiving your order. Any items returned outside of this time frame will not be accepted.

  • Full price items can be returned for store credit, refund or exchange only.

  • Items purchased using a discount code or during a special promotional offer are eligible for return for credit note only.

  • If you purchased your full price item with a credit note or gift card, a new credit note or gift card with the purchase price of your item will be issued.

  • Original condition means the condition you received the item in. Returned items must not be used or damaged in any way. They must have tags attached and must be returned in its original box or case.

  • All items will be reviewed individually upon return. If your return is accepted, we will refund the price paid for your item via your original payment method.

  • If we receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you.

  • The items you choose to return are your responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.

  • All return postage costs are at your expense, unless the item arrives not as ordered, damaged or is deemed faulty.

  • Returns are processed within 5 working days of receiving them. You will be sent an email notification once your return has been processed. Refunds via PayPal clear almost immediately after they have been processed however refunds via credit card can take up to 5 working days depending on the financial institution.

 

Sale & Discount Codes:

  • Items purchased using a discount code or during a special promotional offer are eligible for return for credit note only.

 

Faulty Items:

  • All faulty items are eligible for return for refund or credit note within a 2 year period

  • If you believe your item is faulty please contact us at casio-original@shriro.com.au quoting your order number and include a description and image/s of the fault.

  • Once we have confirmed the item as faulty please return the item to us and include a copy of your return postage receipt. We must confirm the coverage of return postage costs prior to the return of the items.

  • Upon receipt of your returned faulty item we will issue a replacement watch (either the same or a watch to equal value) refund or credit note to the value of the item, as well as a refund for the return postage cost.

  • We cannot accept liability for an item until it is returned and has been confirmed as faulty.